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Practice Test Genesys GCX-WFM Pdf, GCX-WFM PDF

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Genesys Cloud CX Workforce Management Certification Sample Questions (Q47-Q52):

NEW QUESTION # 47
Which real-time adherence overview chart helps supervisors determine the percentage of agents with a positive, negative, or neutral influence on performance?
Response:

A. Impact
B. Agent Details
C. Adherence
D. Scheduled Activities

Answer: A

NEW QUESTION # 48
What component would an IC administrator create first when setting up workforce management?
Response:

A. Business Unit
B. Management Unit
C. Activity Code
D. Shift Schedule

Answer: A

NEW QUESTION # 49
Which two tasks can be managed within the Management Unit in workforce management?
(Choose two)
Response:

A. Monitor call quality
B. Define the maximum work hours for agents
C. Assign phone numbers to agents
D. Create schedules

Answer: B,D

NEW QUESTION # 50
Which two features are provided in the historical adherence view?
(Choose two)
Response:

A. Real-time agent tracking
B. Configuring future adherence targets
C. Tracking adherence over a specific period
D. Identifying trends in agent availability

Answer: C,D

NEW QUESTION # 51
When configuring a work plan's daily shifts, what two components can be specified?
(Choose two)
Response:

A. Agent skill level
B. Required activities
C. Agent pay rates
D. Start and end times

Answer: B,D

NEW QUESTION # 52
......

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Ted Lee Ted Lee

Biography

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