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100% Pass Quiz ITIL - Efficient ITIL-4-Foundation - ITIL 4 Foundation Exam VCE Dumps

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ITIL 4 Foundation Certification Exam is the entry-level certification in the ITIL 4 certification scheme. ITIL 4 is the latest version of the Information Technology Infrastructure Library (ITIL), a globally recognized framework for IT service management. ITIL 4 Foundation Exam certification is designed for IT professionals who want to learn about ITIL 4 and its best practices for managing IT services.

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ITIL 4 Foundation Exam Sample Questions (Q57-Q62):

NEW QUESTION # 57
Which is an activity in the 'Problem control' phase of problem management?

A. Re-assessing a known error to manage the ongoing impact.
B. Reviewing incident records to identity trends
C. Implementing a technical fix to resolve an issue
D. Documenting the steps in workaround

Answer: D

Explanation:
Explanation
Problem Control. Problem control activities include problem analysis and documenting workarounds and known errors.
Just like incidents, problems will be prioritized based on the risk they pose in terms of probability and impact to services. Focus should be given to problems that have highest risk to services and service management.
https://www.bmc.com/blogs/itil-problem-management/#:~:text=2.,probability%20and%20impact%20to%20serv

NEW QUESTION # 58
Which statement about the 'continual improvement' practice is CORRECT?

A. It is the role of senior management to authorize improvement initiatives.
B. A single continual improvement register should be maintained by senior management.
C. Training should be provided to those involved in continual improvement.
D. Continual improvement participation should be limited to a small dedicated team.

Answer: A

NEW QUESTION # 59
Which dimension of service management includes consideration of the type of relationship required with other organizations involved in the design and delivery of services?

A. Partners and suppliers
B. Organizations and people
C. Information and technology
D. Value streams and processes

Answer: D

NEW QUESTION # 60
Which is the FIRST thing to consider when focusing on value?

A. Understanding what is valuable to the service consumer
B. Ensuring value is co-created by improvement initiatives.
C. Identifying the service customer who will receive value
D. Defining customer experience and user experience

Answer: C

Explanation:
When focusing on value, the first step is to know who are the customers and key stakeholders being served.
Next, it is important to have an understanding of what consitutes value from the consumer's perspective.
https://www.bmc.com/blogs/itil-guiding-principles/#:~:text=When%20focusing%20on%20value%2C%20the, value%20from%20the%20consumer's%20perspective.

NEW QUESTION # 61
For which purpose would the continual improvement practice use a SWOT analysis?

A. Ensuring everyone actively participates
B. Understanding the current state
C. Defining the future desired state
D. Tracking and managing ideas

Answer: B

Explanation:
Explanation
A SWOT (also known as SLOT) analysis is a powerful strategic planning tool used to evaluate the Strengths, Weaknesses/Limitations, Opportunities and Threats to a project or business
http://steppingstonesforbusiness.co.uk/wp-content/uploads/2012/07/FS116-SWOT-Analysis-for-Continuous-Imp

NEW QUESTION # 62
......

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Ian Snow Ian Snow

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